Terms & Conditions

Products and Availability

YitzE sells Arba Minim sets, individual components, accessories, extras, and related products.

Product availability may change during the season. An item appearing on the website does not guarantee that it will remain available until your order has been accepted and processed.

We may limit quantities or stop accepting orders for products that become unavailable.

Product Appearance

Arba Minim are natural products.

Appearance, shape, color, size, and other characteristics may vary from photographs or representative images shown on the website.

Unless specifically stated otherwise, product photographs should be understood as representative rather than photographs of the exact physical item that will be supplied.

Product Preferences and Notes

Customers may be able to provide preferences, substitution instructions, or special requests.

We will make reasonable efforts to review and honor such requests, but a request does not guarantee that an exact characteristic or substitution preference can always be fulfilled.

If an important requested item is unavailable, we may contact you before making a substitution when your selected preference requires us to do so.

Pricing

Prices displayed at the time an order is submitted generally apply to that order unless an obvious technical or pricing error occurred.

Reorders from previous seasons use current-season pricing. Historical prices do not guarantee current prices.

Orders

Submitting an order does not necessarily mean that the order has been fully paid or completed.

Orders may have payment statuses such as:

• Pending
• Unpaid
• Partially Paid
• Paid
• Failed
• Refunded
• Partially Refunded
• We may contact you if there is an issue with your order, payment, inventory, delivery information, or product availability.

Payments

Payment methods offered may include:

• Credit or debit card
• Apple Pay
• Google Pay
• Zelle
• Pay at Pickup
• Other payment methods authorized by YitzE
• Credit, debit, and digital-wallet payments may be processed through Square or another approved payment provider.
• Zelle payments may require manual confirmation before an order is treated as paid.
• Pay-at-Pickup orders may remain unpaid until payment is received and recorded.

Pickup

Pickup orders may be collected after the customer has been notified that the order is ready.

Pickup availability, location, hours, and seasonal cutoff information may be displayed on the website or communicated directly to the customer.

We may send reminders for orders that remain ready but uncollected.

Local Delivery and Regional Delivery

Delivery availability depends on location, route availability, timing, and seasonal capacity.

Applicable delivery fees will be shown during checkout where possible.

Customers are responsible for providing a complete and accurate delivery address, phone number, access instructions, and other information necessary to complete delivery.

Courier Services

Courier arrangements may be offered in limited circumstances.

Courier availability and pricing may vary and may require manual confirmation.

Shipping

Shipping availability depends on destination, product, carrier availability, seasonal timing, and applicable cutoff dates.

Estimated delivery dates are estimates and are not guarantees.

Shipping may be affected by carrier delays, weather, holidays, Shabbos, Yom Tov, and circumstances outside YitzE's control.

Order Changes and Cancellations

Requests to modify or cancel an order should be made as soon as possible.

Once an order has entered preparation, packing, delivery, courier, or shipping, changes or cancellation may not always be possible.

Refund or cancellation eligibility may depend on the status of the order, payment method, product type, and circumstances.

Refunds

Approved refunds will generally be returned through the appropriate payment process.

Processing times may depend on the payment provider or financial institution.

Partial refunds may be used when only part of an order is cancelled, returned, or otherwise adjusted.

Customer Accounts and Reordering

Customers may be able to access previous orders and reorder from prior seasons.

A reorder creates a new order using current pricing and current availability. Reordering does not modify the historical order.

Previously purchased products may no longer be available, and substitutions or updated selections may be required.

SMS / Text Messaging Terms

Customers may voluntarily consent to receive SMS/text messages from YitzE Arba Minim.

YitzE may send order confirmations, payment updates, pickup-ready notices, pickup reminders, delivery updates, shipping/tracking updates, and other transactional order messages.

Promotional text messages are sent only with separate marketing consent.

Carrier delivery is not guaranteed. Wireless carriers are not responsible for delayed or undelivered messages.

Messages may include:

• Order confirmations
• Payment updates
• Ready-for-pickup notices
• Pickup reminders
• Delivery updates
• Shipping/tracking updates
• Other transactional order messages
• Promotional messages only with separate marketing consent
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out.
• Reply HELP for help.
• Consent to receive SMS messages is not required as a condition of purchasing goods or services.
• Promotional SMS consent, if offered, is collected separately and is not preselected.

Email Communications

Transactional emails may be sent regarding orders, payments, pickup, delivery, shipping, account activity, or customer-service matters.

Promotional email communications may be sent where permitted.

Recipients may unsubscribe from promotional emails using the unsubscribe mechanism provided in the message.

Marketing opt-out does not necessarily prevent necessary transactional communications regarding an active order or account.

WhatsApp Communications

If a customer voluntarily consents to WhatsApp communications, YitzE may use WhatsApp for permitted order updates, customer service, and other authorized communications.

Availability of WhatsApp messaging may depend on the messaging provider and WhatsApp platform rules.

Tzedaka Fund Contributions

Customers may voluntarily contribute to the YitzE Tzedaka Fund.

Contributions are placed into a pooled fund managed by YitzE and may be used toward eligible Arba Minim orders and associated costs for recipients selected or approved by management.

Sponsorship levels shown on the website represent contribution amounts and do not guarantee that a donor's contribution will be matched to or reserved for a specific recipient.

Unused funds may be carried forward.

Unless expressly stated otherwise by a qualified organization authorized to make such representations, YitzE does not represent that contributions are tax-deductible.

Website Availability

We aim to keep the website available and accurate, but we do not guarantee uninterrupted or error-free access.

The website may be temporarily unavailable because of maintenance, provider outages, technical problems, or circumstances outside our control.

Errors and Corrections

We may correct obvious:

• Pricing errors
• Product-description errors
• Inventory errors
• Technical errors
• Calculation errors
• Typographical mistakes
• If a material error affects an order, we may contact the customer to resolve the issue.

Acceptable Use

You may not misuse the website, interfere with its operation, attempt unauthorized access, submit fraudulent orders, manipulate prices or payment information, or use the website in a manner that violates applicable law.

Limitation of Liability

To the extent permitted by applicable law, YitzE is not responsible for indirect, incidental, special, or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms limits rights or remedies that cannot legally be limited.

Third-Party Services

The website may rely on third-party providers for services such as payments, email, SMS, WhatsApp, hosting, shipping, delivery, maps, or address services.

Use of those services may also be subject to the provider's applicable terms and policies.

Changes to These Terms

We may update these Terms periodically.

Updated Terms will be posted on this page with a revised effective date.

Governing Law

These Terms are governed by applicable laws of the State of New York and applicable federal law, without limiting any rights that cannot legally be waived.