Privacy Policy

Information We Collect

We may collect information that you provide directly to us, including:

• First and last name
• Phone number and mobile phone number
• Email address
• Billing, delivery, and shipping addresses
• Order information
• Product selections and preferences
• Order notes or special requests
• Pickup, delivery, or shipping information
• Communication preferences, including SMS/text-message opt-in choices where offered
• Account and verification information
• Tzedaka contribution information
• Customer-service communications
• Device, browser, session, and basic usage information necessary to operate and secure the website

Payment Information

Payments may be processed through third-party payment providers such as Square.

YitzE does not need to store your full credit or debit card number when payment information is collected and processed securely by the payment provider.

Payment providers may process information according to their own privacy policies and security practices.

How We Use Your Information

We may use your information to:

• Process and manage orders
• Accept and reconcile payments
• Prepare orders
• Arrange pickup, delivery, courier service, or shipping
• Send order confirmations and receipts
• Send payment and order updates
• Send pickup-ready notices and pickup reminders
• Send delivery and shipping notifications
• Provide tracking information
• Send SMS/text messages when you have opted in to receive them
• Respond to questions and customer-service requests
• Remember customer preferences and previous orders
• Enable account access and reordering
• Prevent fraud, misuse, and duplicate transactions
• Maintain business and accounting records
• Improve our website and services
• Manage Tzedaka Fund contributions and assistance
• Send promotional communications only when you have provided the appropriate consent

Email Communications

We may use your email address for transactional communications related to your order, account, payment, pickup, delivery, shipping, or customer-service request.

If you separately choose to receive promotional or seasonal marketing emails, you may unsubscribe using the unsubscribe link contained in those messages.

Unsubscribing from marketing email does not necessarily stop transactional messages that are necessary to service an order or account.

SMS / Text Messaging

If you voluntarily opt in to receive SMS/text messages from YitzE Arba Minim, YitzE may use your mobile phone number to send transactional messages related to your orders and customer-service relationship with us.

Transactional or service messages may include:

Promotional or marketing SMS consent, if offered, is collected separately from transactional/order-update SMS consent and is not preselected on your behalf.

• Order confirmations
• Payment and order updates
• Ready-for-pickup notifications
• Pickup reminders
• Delivery updates
• Shipping/tracking updates
• Order issue notifications
• Customer-service communications
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out.
• Reply HELP for help.
• Consent to receive SMS messages is not required as a condition of purchasing goods or services.

SMS / Mobile Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time.

YitzE Arba Minim does not sell, rent, share, transfer, or otherwise provide mobile phone numbers, SMS opt-in data, or messaging consent information to third parties, affiliates, or lead generators for marketing or promotional purposes.

Mobile information may be shared only with service providers as necessary to provide messaging and related business services on YitzE's behalf. These service providers may not use that information for their own marketing or promotional purposes.

All other information-sharing categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to provide the messaging service.

WhatsApp Communications

If you voluntarily consent to receive communications through WhatsApp, we may use WhatsApp to send order updates, customer-service messages, and other communications permitted by your consent and applicable platform rules.

Promotional WhatsApp communications, where offered, will be subject to separate consent and applicable WhatsApp messaging requirements.

You may contact us if you no longer wish to receive WhatsApp communications.

Tzedaka Fund

When you make a contribution to the Tzedaka Fund, we may retain information such as:

• Your name
• Phone number
• Email address
• Contribution amount
• Date
• Payment method and payment status
• Optional dedication
• Related order information
• Internal accounting and reconciliation information
• Donor information is maintained internally for business, payment, reconciliation, and customer-service purposes.
• We do not maintain a public donor list unless we receive separate permission to publish information.
• Tzedaka contributions are pooled and managed by YitzE to assist with Arba Minim sets and associated eligible costs.
• Nothing on the website should be interpreted as a representation that a contribution is tax-deductible.

Service Providers

We may use trusted third-party providers to operate parts of our business, including providers for:

• Payment processing
• Transactional email
• SMS and communications
• WhatsApp messaging
• Website hosting
• Database and data storage
• Delivery, courier, and shipping services
• Analytics, security, and error monitoring
• These providers may receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.
• Mobile phone numbers, SMS opt-in data, and messaging consent information may be provided to service providers only as necessary to provide messaging and related business services on YitzE's behalf, and those providers may not use that information for their own marketing or promotional purposes.

Information Sharing

We do not sell customer personal information.

We do not share customer information with affiliates for their marketing or promotional purposes.

We may disclose information when reasonably necessary to:

• Process an order or payment
• Deliver or ship an order
• Provide requested communications
• Protect the security of our customers or systems
• Prevent fraud
• Comply with legal obligations
• Respond to lawful requests
• Enforce our policies and agreements
• This limited sharing does not permit mobile phone numbers, SMS opt-in data, or messaging consent information to be sold, rented, transferred, or shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

No website, database, or communication system can be guaranteed to be completely secure.

Data Retention

We may retain customer, order, payment, contribution, and business records for as long as reasonably necessary for order history, customer service, reordering, accounting, payment reconciliation, fraud prevention, legal compliance, and business recordkeeping.

Your Choices

You may contact us to request assistance with updating customer information, changing communication preferences, opting out of marketing communications, correcting inaccurate information, or asking questions about information associated with your account.

Certain information may need to be retained for legitimate order, accounting, payment, legal, fraud-prevention, or business-record purposes.

Children's Privacy

YitzE's website and ordering services are intended for customers making purchases and are not designed to knowingly collect personal information from young children without appropriate authorization.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services, providers, or legal requirements change.

The updated version will be posted on this page with a revised effective date.